EXCHANGE/RETURNS POLICY

Applicability of Policy

By purchasing Product(s) from loomlooster.com and/or initiating an exchange or replacement request through our portal, you agree to be bound by the terms of this Policy.

Loom & Looster reserves the right to update or modify this Policy from time to time. Customers are advised to review the Policy before initiating an exchange or replacement request.

7-Day Exchange & Replacement Policy

At Loom & Looster, we do not offer returns or refunds. However, we provide exchange or replacement for eligible products in the following cases:

  • Product does not fit or there is a size issue.

  • Product is received in a defective or damaged condition.

  • Product or shipping package is received damaged or tampered with.

  • Any essential part/accessory of the product is missing.

Exchange or replacement requests must be raised within 7 days of delivery. Requests raised after 7 days will not be eligible.

Mandatory Conditions

For an exchange or replacement to be approved:

  • The product must be unused and unworn.

  • The product must not be altered, damaged, washed, or tampered with.

  • Original packaging, tags, and accessories must be intact.

  • The product must be free from stains, scratches, dents, perfume, foul odour, tears, or any other signs of use.

  • The product must be returned in a clean and saleable condition.

  • Products purchased as a set must be returned/exchanged as a complete set.

Loom & Looster reserves the right to reject any request that does not meet these conditions.

Exchange & Replacement Process

To initiate an exchange or replacement, please email us at support@loomlooster.com with:

  • Order ID

  • Reason for exchange/replacement

  • Clear photographs or videos of the product, if applicable

Once the request is reviewed and approved, a reverse pickup will be arranged through our logistics partner, subject to service availability in your pincode.

A maximum of 2 reverse pickup attempts will be made. If the pickup is unsuccessful, the customer may be required to self-ship the product to our warehouse.

Once the product is received, it will undergo a Quality Check. The exchange or replacement will be processed only after the product passes the Quality Check.

Important Points

  • Exchange/replacement is available only within 7 days of delivery.

  • No returns or refunds are offered.

  • Exchange/replacement is subject to product availability.

  • If the requested replacement or size is unavailable, Loom & Looster may provide Store Credit/Gift Card equivalent to the eligible product value.

  • Store Credit/Gift Cards are valid for 6 months from the date of issue.

  • Shipping charges, if applicable, are non-refundable.

  • Cancellations are not permitted once the order has been dispatched from our warehouse.

  • Any product showing signs of use, wear, washing, alteration, or damage caused by the customer may be rejected.

Customer Support

For exchange or replacement related queries, please contact our support team:

Email: support@loomlooster.com
Support Hours: Monday – Sunday, 11:00 AM – 7:00 PM